討論 - seagate 硬碟部分型號 firmware 有問題

uplander · 2009-01-18, 02:47 AM

http://seagate.custkb.com/seagate/cr...931&NewLang=en

官方的聲明

Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may fail when the host system is powered on:

Barracuda 7200.11
DiamondMax 22
Barracuda ES.2 SATA
SV35

Once a drive has failed, the data is inaccessible to users. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008. Please use the following tools and instructions to determine if you have one of the affected products. If you do, we recommend that you update the firmware on the disk drive.

詳細可能有問題的型號

Barracuda 7200.11

ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

Barracuda ES.2 SATA (企業級)

ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

DiamondMax 22 (Maxtor 品牌)

STM31000340AS
STM31000640AS
STM3750330AS
STM3750630AS
STM3500320AS
STM3500620AS
STM3500820AS
STM31000334AS
STM3320614AS
STM3160813AS

=============================

中文的說明好像還沒出來

＝＝＝＝＝ 2009/01/19 更新＝＝＝＝＝＝
別人整理出來的步驟

先用

http://support.seagate.com/kbimg/utils/drivedetect.exe 看自己硬碟序號為何

執行程式後會出現

http://support.seagate.com/kbimg/207921-1.jpg

再用這個網頁裡面 3. Click here to use the serial number check utility. 把序號輸入看看有沒有受影響(輸入時可在剛剛的軟體裡面所要看的硬碟上按右鍵把資訊複製到剪貼簿在COPY到網頁

祝好運

uplander · 2009-01-18, 02:59 AM

硬碟型號判斷, 官網上有一支 Drive Detect 可以下載

看來是硬碟中的韌體出問題
會導致硬碟無法使用

我的PC內3顆seagate硬碟,一顆中彈

還有一台seagate freeagent desaktop 看不出來型號

正在K英文說明

半夜備份硬碟資料
外接硬碟快滿了
看來要去再買一顆

K22514 · 2009-01-18, 08:14 AM

還好我沒用seagate硬碟 ~~
以前用IBM Maxtor 現在已經習慣 WD 硬碟 ~~

uplander · 2009-01-18, 09:02 AM

引用:

作者: K22514

還好我沒用seagate硬碟 ~~
以前用IBM Maxtor 現在已經習慣 WD 硬碟 ~~

已經看上一台wd外接硬碟

下午打電話問問熟悉的店家有沒有貨？
消費券還沒到手
又要花錢了

uplander · 2009-01-18, 10:11 AM

追蹤一下
有人得到 Seagate客服回應

we should have it ready by the 20th
Unfortunately, an update is not available yet. The engineers are looking at the issue now, and they are looking at having the firmware updates available, hopefully at the later part of next week. As to which serial numbers of these drives that are affected by this, they are working on a addition to the web site for a serial number checker that should be up by Monday. When the serial checker is online, you can put in the serial number, and it will tell you if the drive associated with that serial number is affected by this firmware issue. If it's not affected, then you'll be good to go. If it is affected, it will say so, then you will need to call into 1-800-Seagate, have the have the model number, serial number, and part number ready when you call. Because this is a large issue affecting a large number of consumers and partners, we would request that you address this issue only when you call, so that we can assist as many as possible and expedite the resolution of this issue quickly.

1. 更新檔下星期底會好（應該是美國當地時間）

2. 會有線上檢查硬碟序號的程式，應該星期一會好

看起來，目前只能先備份資料

crd1871 · 2009-01-18, 10:51 AM

還好我都用WD硬碟~~

a471 · 2009-01-18, 10:59 AM

那怎處理?

消費者自己更新韌體?

還是回收換新品?

86449 · 2009-01-18, 11:00 AM

我的是Barracuda ES.2 SATA (企業級)

型號：ST3250620NS

好理佳在，沒事！沒事！

猜謎人 · 2009-01-18, 11:05 AM

我三顆全中

ST3500320AS

86449 · 2009-01-18, 11:12 AM

引用:

作者: 猜謎人

我三顆全中

ST3500320AS

恭喜！恭喜！

猜大趕快去買樂透。

包中，福氣啦！

猜謎人 · 2009-01-18, 11:30 AM

引用:

作者: uplander

http://seagate.custkb.com/seagate/cr...931&NewLang=en

官方的聲明

Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may fail when the host system is powered on:

Barracuda 7200.11
DiamondMax 22
Barracuda ES.2 SATA
SV35

Once a drive has failed, the data is inaccessible to users. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008. Please use the following tools and instructions to determine if you have one of the affected products. If you do, we recommend that you update the firmware on the disk drive.

詳細可能有問題的型號

Barracuda 7200.11

ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

Barracuda ES.2 SATA (企業級)

ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

DiamondMax 22 (Maxtor 品牌)

STM31000340AS
STM31000640AS
STM3750330AS
STM3750630AS
STM3500320AS
STM3500620AS
STM3500820AS
STM31000334AS
STM3320614AS
STM3160813AS

=============================

中文的說明好像還沒出來

好像只有2008十二月生產的中槍

猜謎人 · 2009-01-18, 11:40 AM

up大給個連結
我去看官網

uplander · 2009-01-18, 12:07 PM

引用:

作者: a471

那怎處理?

消費者自己更新韌體?

還是回收換新品?

據說是完全無法開機的送修(我好像在講廢話)

還可以開機的用 Seagate 線上下載的seatool for windows程式更新firmware (但是好像 firmware的更新也還沒寫好)

uplander · 2009-01-18, 12:17 PM

引用:

作者: 猜謎人

up大給個連結
我去看官網

原先前面官網的連結現在進不去了

http://www.engadget.com/2009/01/16/s...-at-an-alarmi/

這是 www.engadget.com 的報導

Seagate Barracuda 7200.11 drives said to be failing at an alarming rate

by Donald Melanson, posted Jan 16th 2009 at 2:09PM

Rumors flying, sensational headlines, dogs and cats living together. Yes, its another apparent rash of hard drive failures -- this one centered on Seagate's spacious 1TB Barracuda 7200.11 drives. Apparently, the problem lies in a faulty firmware found on drives manufactured in Thailand, which causes them to fail before they're even able to boot up and leaves them completely inoperable, with some extensive data recovery measures the only option for those looking to hang onto their data. What's more, while Seagate is now said to be updating the firmware on newly manufactured drives, it's apparently not possible to update the firmware on the toasted drives, as they're not even able to be detected by the BIOS once they fail. Seagate still doesn't seem to be addressing the issue publicly, however, and as Tom's Hardware points out, they haven't yet issued a recall on unsold drives, so anyone planning on upgrading or building a new PC may want to proceed with caution.

===================================

猜老大

這裡進去看看

再去 Does my drive need a firmware update? [206091]

猜謎人 · 2009-01-18, 01:09 PM

The short answer is: Firmware updates are not necessary for most users.

2009-01-18, 02:47 AM	#1
uplander 長老會員榮譽勳章勳章總數12 UID - 3012 在線等級: 註冊日期: 2002-12-06 文章: 6121 精華: 0 現金: 115364 金幣資產: 4020915 金幣	討論 - seagate 硬碟部分型號 firmware 有問題 http://seagate.custkb.com/seagate/cr...931&NewLang=en 官方的聲明 Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may fail when the host system is powered on: Barracuda 7200.11 DiamondMax 22 Barracuda ES.2 SATA SV35 Once a drive has failed, the data is inaccessible to users. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008. Please use the following tools and instructions to determine if you have one of the affected products. If you do, we recommend that you update the firmware on the disk drive. 詳細可能有問題的型號 Barracuda 7200.11 ST31000340AS ST31000640AS ST3750330AS ST3750630AS ST3640330AS ST3640630AS ST3500320AS ST3500620AS ST3500820AS ST31500341AS ST31000333AS ST31000333AS ST3640323AS ST3640623AS ST3320613AS ST3320813AS ST3160813AS Barracuda ES.2 SATA (企業級) ST31000340NS ST3750330NS ST3500320NS ST3250310NS DiamondMax 22 (Maxtor 品牌) STM31000340AS STM31000640AS STM3750330AS STM3750630AS STM3500320AS STM3500620AS STM3500820AS STM31000334AS STM3320614AS STM3160813AS ============================= 中文的說明好像還沒出來＝＝＝＝＝ 2009/01/19 更新＝＝＝＝＝＝別人整理出來的步驟先用 http://support.seagate.com/kbimg/utils/drivedetect.exe 看自己硬碟序號為何執行程式後會出現再用這個網頁裡面 3. Click here to use the serial number check utility. 把序號輸入看看有沒有受影響(輸入時可在剛剛的軟體裡面所要看的硬碟上按右鍵把資訊複製到剪貼簿在COPY到網頁祝好運此帖於 2009-01-25 12:01 PM 被 uplander 編輯.

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2009-01-18, 02:59 AM	#2 (permalink)
uplander 長老會員榮譽勳章勳章總數12 UID - 3012 在線等級: 註冊日期: 2002-12-06 文章: 6121 精華: 0 現金: 115364 金幣資產: 4020915 金幣	硬碟型號判斷, 官網上有一支 Drive Detect 可以下載看來是硬碟中的韌體出問題會導致硬碟無法使用我的PC內3顆seagate硬碟,一顆中彈還有一台seagate freeagent desaktop 看不出來型號正在K英文說明半夜備份硬碟資料外接硬碟快滿了看來要去再買一顆此帖於 2009-01-18 04:08 AM 被 uplander 編輯.

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2009-01-18, 08:14 AM	#3 (permalink)
K22514 長老會員榮譽勳章勳章總數15 UID - 53122 在線等級: 註冊日期: 2003-03-29 住址: 台中文章: 11296 精華: 0 現金: 887793 金幣資產: 35672319 金幣	還好我沒用seagate硬碟 ~~ 以前用IBM Maxtor 現在已經習慣 WD 硬碟 ~~

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2009-01-18, 10:11 AM	#5 (permalink)
uplander 長老會員榮譽勳章勳章總數12 UID - 3012 在線等級: 註冊日期: 2002-12-06 文章: 6121 精華: 0 現金: 115364 金幣資產: 4020915 金幣	追蹤一下有人得到 Seagate客服回應 we should have it ready by the 20th Unfortunately, an update is not available yet. The engineers are looking at the issue now, and they are looking at having the firmware updates available, hopefully at the later part of next week. As to which serial numbers of these drives that are affected by this, they are working on a addition to the web site for a serial number checker that should be up by Monday. When the serial checker is online, you can put in the serial number, and it will tell you if the drive associated with that serial number is affected by this firmware issue. If it's not affected, then you'll be good to go. If it is affected, it will say so, then you will need to call into 1-800-Seagate, have the have the model number, serial number, and part number ready when you call. Because this is a large issue affecting a large number of consumers and partners, we would request that you address this issue only when you call, so that we can assist as many as possible and expedite the resolution of this issue quickly. 1. 更新檔下星期底會好（應該是美國當地時間） 2. 會有線上檢查硬碟序號的程式，應該星期一會好看起來，目前只能先備份資料

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2009-01-18, 10:51 AM	#6 (permalink)
crd1871 管理版主榮譽勳章勳章總數27 UID - 2270 在線等級: 註冊日期: 2002-12-06 住址: 星座命理討論區文章: 30477 精華: 1 現金: 8986 金幣資產: 954698986 金幣	還好我都用WD硬碟~~

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2009-01-18, 10:59 AM	#7 (permalink)
a471 管理員榮譽勳章勳章總數18 UID - 236673 在線等級: 註冊日期: 2002-12-06 住址: 打狗文章: 53363 精華: 0 現金: 320 金幣資產: 41767762 金幣	那怎處理? 消費者自己更新韌體? 還是回收換新品?
	__________________ 我是史版A大，錢的數量決定電腦的力量我是給女孩修電腦長大的，經驗豐富技術過硬，就沒有我修不好的電腦
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2009-01-18, 11:00 AM	#8 (permalink)
86449 長老會員榮譽勳章勳章總數8 UID - 51480 在線等級: 註冊日期: 2003-03-23 文章: 414 精華: 0 現金: 577 金幣資產: 17808104 金幣	我的是Barracuda ES.2 SATA (企業級) 型號：ST3250620NS 好理佳在，沒事！沒事！
	__________________ 樹多必有枯枝，人多必有白痴。樹不要皮必死無疑，人不要臉天下無敵。
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2009-01-18, 11:05 AM	#9 (permalink)
猜謎人榮譽會員榮譽勳章勳章總數23 UID - 14438 在線等級: 註冊日期: 2002-12-19 住址: 虎爛宮解籤詩處文章: 18702 精華: 2 現金: 10109 金幣資產: 2886912 金幣	我三顆全中 ST3500320AS
	__________________
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2009-01-18, 11:40 AM	#12 (permalink)
猜謎人榮譽會員榮譽勳章勳章總數23 UID - 14438 在線等級: 註冊日期: 2002-12-19 住址: 虎爛宮解籤詩處文章: 18702 精華: 2 現金: 10109 金幣資產: 2886912 金幣	up大給個連結我去看官網

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2009-01-18, 01:09 PM	#15 (permalink)
猜謎人榮譽會員榮譽勳章勳章總數23 UID - 14438 在線等級: 註冊日期: 2002-12-19 住址: 虎爛宮解籤詩處文章: 18702 精華: 2 現金: 10109 金幣資產: 2886912 金幣	The short answer is: Firmware updates are not necessary for most users.

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